Shipping policy

This Shipping Policy governs order processing and delivery for all goods purchased at https://maaticraftsl.shop, including dresses, casual tops, shirt dresses, earrings, women’s blouses, bed quilts, shirts, women’s matching sets and other fashion and home‑textile products. By placing an order on our store, you agree to the terms set out in this Shipping Policy, alongside our Terms of Service, Privacy Policy and Return & Refund Policy.

Our Business Contact

Email: info@maaticraftsl.shop Telephone: +44 7519300376 Business Address: 5 FOLEY GARDENS, HEYWOOD, OL10 2LE, United Kingdom Website: https://maaticraftsl.shop

Order Processing Time

All orders are processed within 1‑3 business days after successful payment confirmation. Business days exclude weekends and UK public bank holidays. During peak sale seasons, high‑volume shopping periods or promotional events, processing times may be extended for a few additional business days. If significant delays are expected for your purchase, we will notify you by email. Please note that order confirmation email does not mean your goods have been dispatched. Once your parcel is packed and handed over to the shipping carrier, you will receive a separate dispatch email containing your unique tracking number.

Shipping Costs & Free‑Shipping Offer

We offer free standard shipping for all eligible orders shipped within the United Kingdom. No minimum‑order value is required to qualify for our free‑standard‑shipping service for UK‑domestic deliveries. Free shipping applies only to our standard tracked delivery service. Expedited or premium delivery options carry additional charges which will be clearly displayed on the checkout page before you complete payment.

For international orders delivered outside the United Kingdom, shipping fees will be automatically calculated and displayed at checkout according to destination country, parcel weight and dimensions. International shipping is not covered under our free‑shipping promotion.

Estimated Delivery Times

All delivery timelines provided are estimates only and are not legally guaranteed deadlines.

United Kingdom Domestic (Free Standard Tracked Shipping) Estimated transit: 3‑7 business days from dispatch date.

Expedited UK Delivery (optional paid service) Estimated transit: 1‑3 business days from dispatch date. This service is subject to carrier availability.

International Shipping Estimated transit for European destinations: 7‑14 business days. Estimated transit for rest‑of‑world destinations: 10‑21 business days. International shipments may face unexpected hold‑ups caused by local customs clearance procedures over which Maati Crafts holds no control.

Package Tracking

Once your order ships, a dispatch email with tracking number and tracking link will be sent to your registered email inbox. Tracking data may take up to 48 hours to refresh and show movement after the carrier collects your parcel. You can monitor your delivery progress using the provided link. Please check your spam or junk folder if you cannot locate your dispatch notification email.

Customs Duties, Import Taxes and International Shipments

For orders shipped to locations outside the United Kingdom, any applicable import duties, customs clearance fees and local sales taxes are the sole responsibility of the customer. These extra charges are not included in your checkout payment total. Customs authorities in your destination country may request these payments upon parcel arrival. Maati Crafts cannot predict or control these additional costs. Delays triggered by customs inspection are outside our responsibility.

Lost, Stolen or Damaged Parcels

Please inspect your parcel immediately upon receipt. If your package arrives visibly damaged, contains defective goods or incorrect items, you must email info@maaticraftsl.shop within 48 hours of delivery and provide clear photographic evidence of packaging and product condition. We will review your claim in accordance with our Return & Refund Policy.

If tracking information confirms a parcel has been successfully delivered to your shipping address but you state you have not received the goods, please first check with household members, neighbours or local parcel drop‑off points. Contact us promptly if your parcel is confirmed lost in transit by the shipping carrier. We will open an investigation with the logistics provider. Replacement or refund will be arranged after the carrier completes the formal lost‑parcel investigation. We cannot offer reshipment or refund for parcels marked as successfully delivered by the carrier.

Shipping Address Requirements

You are fully responsible for entering complete, accurate and correct shipping and billing address details when placing your order. We cannot amend delivery addresses after an order has been dispatched. If goods are returned to us because of an incorrect or incomplete address provided by you, you will be liable for any reshipping costs if you wish the goods to be sent out again.

Shipping Restrictions

We reserve the right to suspend shipping service to certain territories due to carrier limitations, local import bans or operational constraints. If we cannot fulfil delivery to your selected destination, we will cancel your order and issue a full refund to your original payment source. Large‑size home‑textile goods such as bed quilts may have special shipping limits for international destinations.

Delivery Risk Transfer

Risk of loss, theft or damage to your purchased items transfers to you once the shipping carrier hands over the parcel to you or your nominated recipient at your delivery address.

Shipping‑Related Enquiries

If you have any questions regarding shipping status, delays, tracking or delivery issues for dresses, casual tops, shirt dresses, earrings, women’s blouses, bed quilts, shirts, women’s matching sets or any other purchased merchandise, please contact our customer‑support team: Email: info@maaticraftsl.shop  Postal Address: 5 FOLEY GARDENS, HEYWOOD, OL10 2LE, United Kingdom Website: https://maaticraftsl.shop