Privacy policy
This Privacy Policy explains how Maati Crafts collects, stores, uses, shares and protects your personal data when you visit our Shopify‑powered online store and purchase our products including dresses, casual tops, shirt dresses, earrings, women’s blouses, bed quilts, shirts, women’s matching sets and other fashion and home‑textile merchandise. This policy complies with UK General Data Protection Regulation (UK‑GDPR) and applicable UK data‑protection legislation. By accessing and using https://maaticraftsl.shop, you acknowledge you have read and agree to the practices laid out within this document.
Who We Are
Maati Crafts acts as the data controller for all personal information gathered through this website. Email: info@maaticraftsl.shop Physical Business Address: 5 FOLEY GARDENS, HEYWOOD, OL10 2LE, United Kingdom Official Website: https://maaticraftsl.shop For all privacy‑related enquiries, please contact us via the email address listed above.
What Personal Data We Collect
We collect personal information you voluntarily submit and technical data automatically captured during your site visit:
- Order‑related personal details: your full name, billing address, shipping delivery address, email address, phone number, order history, purchased item records including fashion and home‑textile goods.
- Payment‑related information: we do not store full credit‑card or bank details on our servers. Payment processing is completed securely by authorised third‑party payment service providers.
- Account and communication data: information you fill in contact‑us forms, messages sent to our customer‑support inbox, newsletter sign‑up information if you opt‑in to marketing emails.
- Automatic technical data: your internet‑protocol (IP) address, browser type, device information, website browsing behaviour, page‑visit timestamps, cookie and tracking‑pixel data collected when you navigate our shop pages.
How We Use Your Personal Data
We process your personal data for these lawful purposes:
- To complete, administer and fulfil your purchase orders, process payments, arrange product delivery, handle returns, refunds and post‑sales support for dresses, accessories, home textiles and all other goods sold on our store. This processing is necessary for performance of our sales contract with you.
- To respond to your customer‑service enquiries sent by email, phone or our website contact form.
- To operate, optimise and secure our website; detect and prevent fraudulent transactions, misuse of our store and cyber‑security risks based on our legitimate business interests.
- To send optional marketing newsletters, new‑arrival updates and promotional offers only if you give your explicit opt‑in consent. You may unsubscribe at any time.
- To maintain accounting, tax and commercial records as required under UK legal obligations.
- To improve our product assortment, user experience and website functionality by analysing anonymous aggregated visitor statistics.
We will never sell your personal information to third‑party organisations for commercial purposes.
Who We Share Your Personal Data With
We only pass your personal data to trusted third‑party service providers strictly necessary to run our online business, and under binding data‑processing agreements:
- Shopify: our e‑commerce platform host, which processes store‑visit and order data to operate https://maaticraftsl.shop.
- Authorised payment processors to safely complete checkout and payment transactions.
- Shipping and logistics carriers, who receive your delivery name and address for dispatching your physical orders.
- IT and security service providers supporting website maintenance, spam and fraud protection.
- Law‑enforcement or government bodies, only when we are compelled to disclose information by valid legal requirement or court order.
All third‑party processors must keep your personal data secure and may not reuse your data for their own unrelated marketing activities.
Cookies And Tracking Technologies
Our website uses essential cookies required for website navigation, checkout function and shopping‑cart operation. We may also deploy analytical and marketing cookies subject to your cookie‑banner consent. You can manage, disable or remove cookies via your own web‑browser settings. Disabling essential cookies may break some shopping‑site features such as adding items to cart or completing checkout.
Data Retention Period
We keep your personal data only for as long as it serves the original collection purpose or as required by law:
- Full order, billing and transaction records will be retained for seven years in compliance with UK tax and accounting legal requirements.
- Marketing‑subscription email data is kept until you submit an unsubscribe request or withdraw your marketing consent.
- Website browsing and analytics technical data is retained for a maximum of twenty‑four months, after which it is anonymised or deleted.
- When you make a subject‑access or data‑deletion request, we will erase your non‑mandatory personal information where no legal retention obligation applies.
Your Data Subject Rights Under UK‑GDPR
If you are located within the United Kingdom or European Economic Area you hold these consumer data rights:
- Right of access: request a copy of all personal data we hold about you.
- Right to rectification: ask us to correct inaccurate or incomplete personal details.
- Right to erasure (“right to be forgotten”): request deletion of your personal data where there is no continuing legal reason for us to hold it.
- Right to restriction of processing: ask us to pause data‑processing activities under specific legal conditions.
- Right to data portability: receive your order‑related personal information in a machine‑readable format.
- Right to object: object to processing built upon our legitimate‑interest grounds, or opt‑out of marketing communications at any moment.
- Right to withdraw consent: where processing depends on your explicit consent (such as newsletter subscription), you may withdraw consent without affecting processing already performed prior to withdrawal.
To exercise any of these rights, send a detailed email to info@maaticraftsl.shop. We may ask you to provide simple identity verification to protect your privacy before completing your request. We shall respond to valid subject‑requests within one calendar month as required by UK‑GDPR rules. You also possess the right to lodge a formal complaint with the UK Information Commissioner’s Office (ICO) if you are unsatisfied with how we manage your personal‑data concerns.
Data Security
We apply industry‑standard technical and organisational safeguards including encrypted website connections, secure checkout protocols, access‑control limits and regular security reviews to protect your personal data against unauthorised access, alteration, disclosure or accidental loss. Please note that no internet‑based data transmission can ever be guaranteed as 100% secure.
International Data Transfers
Some of our third‑party service providers may process your personal data outside of the United Kingdom. Where data is transferred overseas, we ensure appropriate protective safeguards such as standard‑contractual clauses are in place to maintain compliance with UK‑GDPR requirements.
Children’s Privacy
Our online shop and its products are intended for adult customers aged eighteen years old and above. We do not knowingly collect personal information belonging to children under 18 years of age. If you believe we have inadvertently gathered data from a minor, please immediately email info@maaticraftsl.shop so we can fully remove that information.
Amendments To This Privacy Policy
We reserve the right to revise and update this Privacy Policy occasionally. Material policy changes will be published on this page with a fresh “Last Updated” date. Continued use of https://maaticraftsl.shop after updates signifies your acceptance of the revised privacy terms. We encourage you to revisit this page periodically.
Contact Us For Privacy‑Related Questions
Should you have any questions, comments or concerns regarding this Privacy Policy or our personal‑data‑handling practices, please reach out: Email: info@maaticraftsl.shop Postal Address: 5 FOLEY GARDENS, HEYWOOD, OL10 2LE, United Kingdom Website: https://maaticraftsl.shop
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